1. Requesting a cancellation
For a pending or confirmed reservation, open My bookings, select Request change or cancellation, choose cancellation and give a reason.
Submitting a request does not cancel the booking. An administrator reviews it, and the booking remains unchanged until a decision is approved. Only one open request is allowed per reservation.
2. Changing rental dates
Use the same request process to propose new dates. Date changes are subject to vehicle availability and cannot overlap another reservation or a blocked period.
An approved date change recalculates the booking price. Review the updated reservation details and total in My bookings after approval.
3. Tracking the decision
My bookings shows whether a request is pending, approved or declined, together with any administrator note. Account notifications also report request decisions.
An approved cancellation changes the booking status to cancelled. Approval of a cancellation does not, by itself, establish that a refund has been processed.
4. Fees and refunds
Cancellation deadlines, cancellation fees, refundable amounts and refund timing have not yet been approved by the business. This draft does not promise free cancellation or set a refund entitlement.
Before launch, the final rental agreement and this policy must clearly specify the applicable conditions. Mandatory consumer rights are not removed by this draft.
5. No-shows, late changes and early returns
No-show conditions, missed pickup arrangements, late cancellation and early-return charges or refunds must be agreed before the final policy is published.
The app’s request process covers pending and confirmed reservations. For a rental already in progress, arrange any proposed change directly with the team using the contact details on your rental agreement.
Details to finalise
Before launch: decide the cancellation deadline, fee schedule, deposit treatment, refund method and timing, no-show terms and early-return conditions, then obtain a local legal review.